Process
Our Restoration Process
A clear process that keeps you informed from the first call through drying, documentation, and final review.
What happens next
When you call, here is exactly what to expect.
Most people have never dealt with serious water or mold damage before. Here is how we work, from the first call through drying and documentation.
- 01
You call — we answer
We pick up 24/7. We ask: where is the water, how long has it been there, and is it still active? Most calls take under five minutes to triage.
- 02
We arrive on-site
For active emergencies we aim to be on-site within a few hours. We bring extraction equipment, moisture meters, and drying gear on the first visit.
- 03
Inspection and moisture mapping
We locate all affected areas — visible and hidden. Floors, walls, cavities, and subfloors are checked with thermal imaging and moisture meters to define the true scope.
- 04
Extraction and drying setup
Standing water is removed first. Then we place industrial air movers and dehumidifiers for structural drying, with daily moisture readings to track progress.
- 05
Documentation for insurance
We photograph and log every stage — moisture readings, affected areas, and equipment placement — so you have a clear, timestamped record for your insurer.